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KPI, Power BI and reporting insights, without the fluff
This is the KPI and Power BI blog for ServiceKPI Analytics: practical notes on KPI design, Power BI and Excel reporting, and running analytics for service and contact-center teams. Each article works through one reporting problem end to end, from raw data to a dashboard someone can actually trust, based on real client work rather than generic tips. New articles are on the way.
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REPORTING FRAMEWORK · 4/8/2026
Can You Automate SLA Reporting Without Buying New Software?
Yes, in most cases you can automate SLA reporting without buying anything new. The tools already sitting in most service teams' stack, Excel with Power Query, or Power BI if…
KPI DESIGN · 4/8/2026 10 Contact Center KPIs to Track (With Ready DAX Formulas)Most contact center KPIs get discussed constantly and defined inconsistently. Ask three different team leads how they calculate Average Handle Time and you will often get three different formulas, none…
REPORTING FRAMEWORK · 25/7/2026 From Raw Ticket Data to Executive Dashboard: My Actual WorkflowPeople often ask me what actually happens between "here is an export from our ticketing system" and "here is your executive dashboard." It is not a single step, and it…
KPI Design
KPI DESIGN · 4/8/2026
10 Contact Center KPIs to Track (With Ready DAX Formulas)
Most contact center KPIs get discussed constantly and defined inconsistently. Ask three different team leads how they calculate Average Handle Time and you will often get three different formulas, none…
KPI DESIGN · 25/7/2026 The 5 KPIs Every Service Team Should Track (and the 3 Most Get Wrong)Every service and contact-center team I have worked with already tracks KPIs. That was never the problem. The problem is usually that half of them are tracking the wrong things,…
Reporting Framework
REPORTING FRAMEWORK · 4/8/2026
Can You Automate SLA Reporting Without Buying New Software?
Yes, in most cases you can automate SLA reporting without buying anything new. The tools already sitting in most service teams' stack, Excel with Power Query, or Power BI if…
REPORTING FRAMEWORK · 25/7/2026 From Raw Ticket Data to Executive Dashboard: My Actual WorkflowPeople often ask me what actually happens between "here is an export from our ticketing system" and "here is your executive dashboard." It is not a single step, and it…
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