Last updated: 25 July 2026

1. Scope

These General Terms and Conditions (“Terms”) apply to all consulting, analytics, dashboard, and reporting services provided by Giacomo Ialenti (“we”, “us”), trading as ServiceKPI Analytics, Hamburg, Germany, to business customers (B2B) only. These Terms do not apply to consumers within the meaning of § 13 BGB. No goods are sold and no payment is processed through this website; all engagements are agreed individually and invoiced separately.

2. Services

We provide KPI consulting, Power BI and Excel dashboard development, DAX and data modelling, and related reporting and analytics services, as described on our Services & Pricing page and agreed individually with each client. The exact scope, deliverables, and timeline for a given engagement are defined in a written proposal, quotation, or email confirmation before work begins.

3. Contract formation

Submitting an enquiry through this website (for example via the contact form) is a non-binding request for information and does not create a contract. A contract is formed only once we confirm the agreed scope, pricing, and timeline in writing (by email or a signed proposal) and the client accepts it, also in writing.

4. Pricing and payment

No payment is collected through this website. Pricing is quoted individually per engagement, based on the scope agreed in writing. Unless otherwise agreed, invoices are payable by bank transfer within 14 days of the invoice date. For larger engagements, we may agree a milestone-based payment schedule (for example an upfront deposit and a final payment on delivery) as part of the written proposal.

5. Client cooperation

Timely delivery depends on the client providing the information, data access, and feedback needed to carry out the engagement. Delays caused by missing data, delayed feedback, or changes to the agreed scope may extend the delivery timeline and, where the additional work is material, may be billed separately after agreement with the client.

6. Delivery and acceptance

Deliverables (such as dashboards, data models, or reports) are provided in the format agreed in the proposal. Unless otherwise agreed, the client has 10 business days after delivery to report any defects or deviations from the agreed scope in writing. Minor deviations that do not materially affect the usability of the deliverable do not entitle the client to refuse acceptance.

7. Intellectual property

Upon full payment, the client receives the right to use the specific deliverables created for them (dashboards, reports, data models) for their own internal business purposes. General methods, templates, DAX patterns, and reusable frameworks developed by us before or independently of the engagement remain our intellectual property and are not transferred to the client, unless explicitly agreed otherwise in writing.

8. Confidentiality

Both parties agree to keep confidential any business, technical, or data-related information disclosed during the engagement that is reasonably identifiable as confidential, and not to disclose it to third parties without prior written consent, except as required by law.

9. Liability

We are liable without limitation for damages caused by intent or gross negligence, and for injury to life, body, or health. For damages caused by ordinary negligence, our liability is limited to foreseeable damages typical for this type of contract. Liability for indirect or consequential damages, including loss of profit, is excluded to the extent permitted by law.

10. Term and termination

Project-based engagements end upon delivery and acceptance of the agreed deliverables. Ongoing or retainer-based engagements may be terminated by either party in writing, subject to the notice period agreed in the individual proposal, or with 30 days’ notice if no specific notice period was agreed. The right to extraordinary termination for good cause remains unaffected.

11. Applicable law and jurisdiction

These Terms and all engagements are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent legally permissible, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Hamburg, Germany.

12. Severability

If any provision of these Terms is or becomes invalid, this does not affect the validity of the remaining provisions. The invalid provision will be replaced by a valid provision that comes as close as possible to its original economic purpose.

13. Changes to these Terms

We may update these Terms from time to time, for example as our services or legal requirements change. The version in force at the time an engagement is confirmed applies to that engagement.

14. Contact

Questions about these Terms can be sent to info@servicekpi-analytics.com.