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One-time project
Service & Contact-Center KPI Reporting Framework
A KPI audit, framework, and reporting build for a service or contact-center team, delivered in Excel or Power BI, whichever fits your data.
Starting at €1,600, one-time project
€1,600
FIXED PRICE
2–4 wk
DELIVERY WINDOW
1
KPI FRAMEWORK DELIVERED
1:1
DIRECT ENGAGEMENT
Is this the right fit?
A contact-center KPI reporting framework built for service and contact-center teams
If any of this sounds familiar, this project is a strong match. This contact-center KPI reporting framework follows the same star schema modeling approach Microsoft recommends, documented in their official star schema guidance.
You do not have a defined KPI framework yet
Everyone tracks something slightly different, and nobody agrees which numbers actually matter.
You run a service or contact-center team
Response times, resolution rates, CSAT, the metrics specific to service work, defined the right way. This contact-center KPI reporting framework gives every queue and team the same definitions.
You want it delivered your way
Excel or Power BI, whichever fits your team and your data today.
What’s included
Everything in this project
Core
KPI audit and framework definition
A review of what you track now, and a framework defining what should be tracked and why.
Core
Reporting built in Excel or Power BI
Delivered in whichever platform actually fits your team and data.
QA
Documented KPI definitions
Written definitions for every metric, so the whole team calculates them the same way.
Handoff
One walkthrough call
A session to confirm the framework and hand off the reporting.
What this project covers
A KPI framework built specifically for service teams
Included in this project
- KPI audit of your current tracking
- Documented KPI framework
- Reporting built in Excel or Power BI
- One walkthrough call
Not included in this project
- Multiple data source integration, see the Complete KPI Reporting System
- Executive suite across functions, see the Dashboard Suite
- Ongoing monthly maintenance, see the retainer
How it works
From first call to a working dashboard
STEP 1
Discovery call
A short call to understand your data, your current reporting pain, and which project fits.
STEP 2
Build & review
We build the dashboard or system, share progress, and adjust based on your feedback.
STEP 3
Handoff & support
You get a working, self-refreshing dashboard, a training call, and the option to add ongoing support.
Price recap
€1,600 one-time
A KPI audit, documented framework, and reporting build, in one project.
Delivered in 2–4 weeks from kickoff, with one walkthrough call included.
- KPI audit and framework
- Reporting in Excel or Power BI
- One walkthrough call included
FAQ
Questions about this project
Straight answers before you reach out.
How is this different from the Excel Automation or Executive Dashboard projects?
Those start from an existing report or a single dashboard. This project starts earlier, with the KPI audit and framework, specifically for service and contact-center teams.
Which contact-center KPIs does this usually cover?
Commonly response time, resolution rate, CSAT, and workload metrics, adjusted to what actually matters for your team.
Can this grow into a bigger reporting system later?
Yes. Many clients start here, then move to the Complete KPI Reporting System once the framework is in place and the data grows.
Ready when you are
Let’s define your KPI framework
One call to review your current tracking, then a documented framework in 2–4 weeks.